For pharmacies
Everything your pharmacy runs on. With agents built in.
The agents handle the admin. You handle the patients.
The phone, WhatsApp, bookings, NHS Pharmacy First, PGDs, consultation notes and the money, in one login. Switch on the parts you need. See a day in Cypher.
- Phone Agent
- WhatsApp Agent
- Calendar Agent
- Scribe Agent
- IP & PGD Agent
- Triage Agent
- Campaign Agent
- Local SEO Agent
- Analytics Agent
Meet the agents.
They take the admin off your team: the phone, WhatsApp, the diary and the paperwork. All in one login, and each one is switched on only when you want it.
Phone Agent
Landline and WhatsApp calls
Answers the pharmacy line. Books, moves and cancels appointments, checks if a prescription is ready, and puts callers through to your team.
WhatsApp Agent
On your own number
Answers questions it’s confident about, books appointments and tells patients when their prescription is ready to collect.
Calendar Agent
Booking around the clock
Keeps the diary full: online booking day and night, reminder emails and WhatsApp reminders, a rebook email after a no-show, and an optional booking fee through Stripe.
Consultation Scribe Agent
In the consultation room
Listens to the consultation and drafts the form answers. The pharmacist accepts or changes every one before it’s saved.
IP & PGD Agent
Every travel vaccine
Greys out what your PGD doesn’t cover, with the reason, records the PGD on every travel vaccine supply, and gives prescribers private e-prescriptions.
Triage Agent
NHS Pharmacy First
Runs the Pharmacy First pre-check, red flags first, online, on WhatsApp or at the kiosk, so the pharmacist knows why a patient is there.
Campaign Agent
Opted-in patients
Sends flu-season and travel messages to patients who have opted in, with an easy way to opt out.
Local SEO Agent
Local search
Publishes a profile for your pharmacy and a page for each service in your town, so people searching nearby find you.
Business Analytics Agent
For the owner
Revenue by service and branch, Pharmacy First outcomes, and your FP34 payments laid out month by month.
+ more agents, one login
Agents assist. Pharmacists decide.
And the rest of the pharmacy.
The day-to-day things that don't make a headline, all in the same platform.
No big switch-over
Switch on what you need.
Every module is switched on separately. Start with the one that hurts most, and add the rest when you’re ready.
Online booking
A booking page for every service, open around the clock, and a snippet that puts it on your own website.
Booking fees
Take a booking fee online to secure the slot, through your own Stripe account, refunded if they cancel in time.
Reminders and wallet cards
Reminder emails the day before and two hours before, WhatsApp reminders, and a Wallet card for patients.
Patient record
Bookings, consultations and prescriptions in one record, with vitals and a weight and BMI chart.
Private e-prescriptions
Receive and dispense private prescriptions electronically, with the checks built in.
More for pharmacies →Calendar feed
Your clinic diary in Google, Apple or Outlook calendar through a private feed, for the pharmacy or each pharmacist.
More than one branch
Switch between pharmacies in one login and compare them side by side.
Found locally
A public profile for your pharmacy and a page for each service in your town, built for local search.
WhatsApp broadcasts
Flu-season and travel messages to patients who have opted in, and an easy way to opt out.
Staff documents
Training certificates and compliance documents for the whole team, in one place.
Free to dispense. Keep every fee.
Patients bring Cypher private prescriptions to any pharmacy. Joining costs nothing, and you charge your normal fees.
- 1
The patient gives you their code
Every Cypher prescription has a unique collection code, like ABC-123456.
- 2
Check it on the dispense portal
Enter the code and the patient’s date of birth to see the full prescription and confirm it’s genuine.
- 3
Dispense and mark it done
Supply the medicine and mark it dispensed. The prescriber sees it straight away.
Identity-verified prescribers
Every clinician is checked before they can issue a prescription.
Linked to its prescriber
Each prescription is cryptographically tied to the prescriber who signed it.
Can’t be altered
Encryption stops any change to a prescription after it’s issued.
Two-factor sign-in
Only the right people can open your pharmacy’s account.
For the owner— Business Analytics Agent
Is it making money? Is it safe?
The two questions every owner gets asked. Cypher answers both from the same place.
The numbers
- Revenue by service, by month and by branch
- Pharmacy First consultations and how many reached the Gateway Point
- No-shows, cancellations and new patients at a glance
The safety
- Clinical safety built to DCB0129, with a live hazard log
- Clinical content signed off by a named pharmacist — and flagged if it changes
- Role-based access, with every action audit-logged
- Patient details encrypted at rest
- Information security run to an ISO 27001-aligned system
The things owners ask first.
What do the agents do on their own, and what needs a pharmacist?
The agents handle the admin: answering the phone and WhatsApp, booking, reminders, prescription status and the paperwork around a supply. Anything clinical stays with a pharmacist. The Phone Agent never gives clinical advice and tells every caller it is automated, the scribe only suggests answers that the pharmacist accepts or changes, and the Pharmacy First pre-check only decides whether someone can book. Agents assist. Pharmacists decide.
Do we have to switch everything over at once?
No. Each module — bookings, Pharmacy First, the WhatsApp agent, the check-in kiosk, dispensing data and the rest — is switched on separately, so you can start with one and add others when you’re ready.
How does it work with NHS Pharmacy First?
Patients can check they qualify online, on WhatsApp or at the kiosk before they book. The pharmacist’s consultation follows the NHS England clinical pathways and records whether the Gateway Point was reached. You still claim through your usual NHS route.
Does the WhatsApp agent use our own number?
Yes. It runs on your pharmacy’s own WhatsApp Business number, connected through Meta. It only answers when it’s confident; otherwise it shows the patient the menu and logs the question so you can add an answer, and if someone asks for a person the conversation is flagged for your team.
Can patients book from our own website?
Yes. Every pharmacy gets a booking page, and a small snippet puts the booking widget — and a WhatsApp chat button, if you want one — on your own website.
How is patient data protected?
Access is role-based and every action is audit-logged, patient details are encrypted at rest, clinical content is built to DCB0129, and information security runs to an ISO 27001-aligned system. The AI scribe strips out the patient’s name and date of birth before any text leaves the browser.
What does it cost?
It depends on the modules you use and how many branches you run. We’ll go through it on the demo.
Book a demo
See it on your pharmacy.
We’ll walk you through the parts you pick on a demo pharmacy, and answer the awkward questions.
- Tell us what you want to see — we’ll start there
- We’ll get back to you within one working day
- Pricing for your modules and number of branches